Terms of Service

Datrika is built for business use - by signing up, you confirm you're acting as a business or professional, not as a consumer. You're responsible for the accuracy of your account details and for keeping your login secure.

Datrika is provided by Konstantin Pankratov, OSVČ, IČO 23231181, based at Argentinská 868/5, Holešovice, 170 00 Praha 7, Czech Republic - an individual entrepreneur, not a registered company. Questions about these terms: support@datrika.app.

Plans and pricing are listed on our pricing page. Payments are handled through Stripe. If you downgrade, the change takes effect at the end of your current billing period.

All payments are final and non-refundable, except where the law requires otherwise. If you're acting as a consumer rather than a business, you may still have a statutory 14-day withdrawal right under EU law, regardless of this no-refunds policy.

You can stop using Datrika at any time by deleting your account. That deletion is immediate - your sites and their analytics data are removed right away and permanently, with no grace period, so export anything you need first (see "Content ownership and data rights" below).

We may suspend or terminate your access for a breach of these terms or non-payment, normally with 7 days' notice - except in cases of abuse or a security threat, where we may act immediately. Suspension for non-payment doesn't delete your data; it stays intact under our normal retention terms until you delete it yourself or it reaches the end of its retention period.

Konstantin Pankratov operates Datrika as an individual, not a company with continuity guarantees. We may change or discontinue the service at any time, with or without notice. If we do shut the service down entirely, we'll work in good faith to let you export your data first, and respect whatever rights to continued use or compensation the law actually requires - but we don't commit to anything beyond that legal minimum.

Price changes are announced by email at least 30 days before they take effect.

You own all right, title, and interest in your website's analytics data. We don't claim any intellectual property over it, and we don't use it for anything besides providing you the service.

We don't have a self-service export feature yet. If you need your data out, ask us at support@datrika.app and we'll get it to you without undue delay - ideally before you delete your account or site, since deletion is immediate and permanent and we can't recover data afterwards.

How we handle personal data - yours and your visitors' - is covered by our Privacy Policy and our Data Processing Agreement, which applies automatically as soon as you use the service. The DPA takes priority over these terms on anything related to processing personal data.

You agree not to send personal data through custom events (arbitrary metadata you attach to events) - details on what to avoid are in our DPA. We don't inspect custom event content for personal data, so responsibility for this sits with you.

We put reasonable effort into keeping the service secure but don't guarantee it's free of vulnerabilities. If you find one, please report it to support@datrika.app before disclosing it publicly.

These terms are governed by the law of the Czech Republic, and disputes are handled by the courts where Provider does business. Before going to court, both sides agree to spend 30 days trying to resolve things directly. If you're an EU consumer, you keep the right to bring a claim in the courts of your own country regardless of this clause.

Datrika is provided "as is" and "as available", without warranties of any kind - including around uptime, accuracy of analytics data, or fitness for a particular purpose. You use it, and any decisions you make based on it, at your own risk.

To the maximum extent the law allows: we're not liable for indirect, incidental, or punitive damages, or lost profits. Our total liability to you is capped at what you paid us in the past 12 months (or over the life of the contract if shorter - €0 on the Free plan).

This cap doesn't apply to liability for willful misconduct or gross negligence, harm to life or health, or our obligations as a data processor under GDPR - those are handled separately and aren't limited by this section.

We may update these terms with at least 30 days' notice by email before changes take effect. Continuing to use Datrika after that means you accept the updated terms.

Questions about these terms: support@datrika.app.